Betty Hodge 

11755 Norbourne Drive Apt 303

Cincinnati, OH 45240

(513) 287-0540

hodgebet@gmail.com personal

 

Objective: To obtain a position where I can utilize my skillsets with opportunity for advancement.

 

Competencies:

v      General Accounting Skills

v      Medical, Dental, Vision Claims Processing

v      Analytical Skills

v      Organizational Skills

v      Time Management Skills

v      Project Management Skills

v      Account Management Skills

v      Computer Skills

Ø      Word, Excel, Access, Powerpoint, Outlook, Argus, CCP, EPost, FairFax

v      Training

Ø      Provided Side by Side training to new associates and uptraining to seasoned associates

v      Customer Service Skills

v      Certified Pharmacy Technician

 

Experience:

Precision, July 2015- March 2016

Cincinnati, Ohio

Paralegal: (Termed Contracted)

·  Receive and upload Answer, Time Stamped Copies of Judgment Pleadings, and Judgment Entry to CaseAware and client via website or email.

·  Forward any answer that is received by primary defendant to attorney for review. Also, upload primary answer to client.

·  Verify if Lienholder is requesting senior position and or want to be protected or dismissed from case. Update CaseAware and upload to client via website or email.

·  Run Military and Bankruptcy searches for all parties. Upload searches to CaseAware and Client.

·  Check court dockets for granted Judgment Entry. Update CaseAware with status of case.

·  Check court dockets for Answer filed, if unable to download from county website call clerk and request copy to be sent to office.

 

Broker Sales Support/Quoter: (Contracted)

·  Responsible for processing of quotes for multiple carriers.

·  Responsible for distributing the quotes to agents in an accurate and timely manner.

·  Responsible for benefit change plans, for existing groups changing their plans at renewal.

·  Taking agent calls relating to any questions or concerns regarding the proposals.

 

Humana/RightSource, March 2011- February 2015

Springdale, Ohio

Certified Pharmacy Technician:

·  Research and provide missing 3^rd Id for prescriptions.

·  Fax doctor’s office for missing IDs.

Order Entry Clerk:

·  6 months as temp to hire.

·  Entered new and refill prescription orders.

·  Generate letters for members whose prescriptions are not able to fill for various reasons.

·  Promoted to Order Entry Pharmacy Technician after successfully obtaining my certification.

             

 

 

 

 

Construction Software Technologies, December 2008-December 2010

Blue Ash, Ohio

Market Reporter 1:

·  Project Manager for Louisiana Market

·  I reported on all pre-construction stage of the bidding process.

·  I built and maintained a close relationship with clients.

·  I was responsible for the entry, requesting and uploading plans and specs of projects from Online Services.

·  I also provided side by side training to new associates on the floor.

·  Received employee of month award in August 2010 and October 2010 for meeting, maintain and exceeding market goals.

Robert Half International, January 2008- November 2008

 

Blue Ash, Ohio

Market Reporter 1: Details of this position is listed above under Construction Software Technologies.

 

Milford,Ohio

Accounting Analyst:

·  Reconciled and process claims.

·  Contact customers for additional information regarding claims submitted.

·  Calculated payment due based on claims guidelines.

Sharonville, Ohio

Customer Service Coordinator: Account Manager:

· Managed 25 plus accounts as a liaison contact for clients.

· Receive order issues from customer and resolve within timely manner.

· Follow up with Customer, Clients and Sales representatives as needed.

· Updated orders in system review dashboard for alerts on hourly basis.

· Maintain customer/client criteria for handling orders as well as update and maintain current information on prices.

 

Wellpoint NextRX, 2006-2007              

Mason, Ohio

Customer Service Pharmacy Advocate II:

·  Handled high volume inbound calls

·  Resolved Discrepancies

·  Consistently exceeded Quality Goal expectation of 95 percent.

Pharmacy helpdesk:

·  Research and assist pharmacist with rejected claims.

·  Eligibility inquiry and enrolling members in temporary coverage for dual eligible members for medicare part D.

 

 

Mailorder Customer Service Representative:

·  Assist members with placing orders,

·   Educated members about their benefits, copay inquiry and basic pharmacy benefit questions.

 

 

Avon Products, Inc., 2000-2006             

Springdale, Ohio

Account Service Clerk, (2004-2006):

· Issued credit on returned or damaged merchandise from Representatives.

· Makes credit adjustments based upon a review of the Representative’s account and/or verification of the returned merchandise.

· Analyzes returns situation and provides information, guidance and follow up to Representatives, District Managers and Branch Operations.

 

Account Service Specialist, (2000-2004):

·  Resolved Discrepancies with accounts

·  Assist Representatives with orders, balance inquiries, shipment status, product lookup, account information and post payment to representative’s account.

·Received an award for a suggestion to order entry system that was approved and implemented.

·Promoted to Account Service Clerk in Returns Department.

 

Education:

 

Cincinnati State Community College 2009-present              Cincinnati, Ohio

Studies: Computer Programming and Database Management/Business Management

Relevant Courses: Database Management, Business Communication, Business Management, Financial Accounting, ICD-9, CPT, HPCS,Medical Terminology

Betty Hodge